Area

Error

Solution

Details below

Users were unable to sign in to the Acumatica Add-In for Outlook due to one of the following issues:

• The user was being constantly redirected to the Acumatica Add-In for Outlook login page.
• The Acumatica Add-In for Outlook login page showed the An error has occurred while processing your request error.
• The Sign In button was not displayed on the sign-in page of Acumatica Add-In for Outlook.
• After a user clicked the Sign In on the sign-in page of Acumatica Add-In for Outlook, the spinning wheel appeared on the add-in form.

Cause

 Issue 1: Using Acumatica Add-In for Outlook on any Outlook app or web version

The Acumatica Add-In for Outlook functionality is affected by updates in the Chromium browser project, which are described in SameSite Updates. These updates enforce the enablement of the SameSite-by-default feature by default in the following browsers and their versions:

• All versions of Edge (Chromium)
• Google Chrome Version 80 and later
• Mozilla Firefox Version 68 and later

The issue could happen on all supporting versions of Acumatica ERP. The issue affects all end-user applications, both desktop and web versions.

Issue 2: Using Acumatica Add-In for Outlook on New Outlook on Windows

 The Acumatica add-in for Outlook does not support New Outlook. Refer to the How to resolve the issue when users are unable to sign in to Acumatica Add-In for New Outlook on Windows knowledge base article for the workaround.

Resolve the issue on the server side

 To perform these instructions, you need to have administrator access permissions to the application server where Acumatica ERP is deployed. Please contact Acumatica Support if you or your customer are hosted in the Acumatica SaaS environment.